Welcome to the Knowledge Centre

The Knowledge Centre is HSBC’s online magazine and information centre for small businesses with ambitions to grow. The site offers inspirational profiles, expert insights and more, backed up by a comprehensive range of briefings, checklists and other resources to help launch, run and develop your business More...

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Q & A

Q&A: Griselda Togobo of Forward Ladies

How the organisation is supporting, inspiring and celebrating women in business Forward Ladies was founded in 1999 to “unlock potential in professional women” in the Yorkshire region. Its owner and managing director, Griselda Togobo, talks

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Profile

Why and how we started exporting

​Mark Pountain of Charles Farris Ltd shares his thoughts on beginning his business’s export journey Recently announced as winner of the Open To Export Action Plan Competition, Wiltshire-headquartered candle maker and seller Charles Farris is

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Q & A

The key to good customer relationship management

Alan Joenn of CRM experts Collier Pickard on how to keep your customers close​ Customer relationship management (CRM) allows growing businesses to improve customer loyalty and maximise sales by systemising the way they collect customer


ALL ARTICLES

Q&A: Griselda Togobo of Forward Ladies

How the organisation is supporting, inspiring and celebrating women in business Forward Ladies was founded in 1999 to “unlock potential in professional women” in the Yorkshire region. Its owner and

Why and how we started exporting

​Mark Pountain of Charles Farris Ltd shares his thoughts on beginning his business’s export journey Recently announced as winner of the Open To Export Action Plan Competition, Wiltshire-headquartered candle maker

How to do your own market research

​Practical advice from market research consultant Julia Whitehead Market research is an invaluable tool that covers various techniques that can help businesses to test new ideas and gain vital feedback