Welcome to the Knowledge Centre

The Knowledge Centre is HSBC’s online magazine and information centre for small businesses with ambitions to grow. The site offers inspirational profiles, expert insights and more, backed up by a comprehensive range of briefings, checklists and other resources to help launch, run and develop your business More...

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Preparing for ISO 9000 - checklist

The ISO 9000 family of standards helps businesses put quality management processes in place. Read our tips for improving customer satisfaction and getting accredited under ISO 9000. Read through the

Recruitment

Recruiting the right individuals is crucial to the success of your business. Your aim is to ensure that your employees have the skills, experience and attitude that will help you

Communicating with employees

Poor communication is one of the most common criticisms employees have about the businesses they work for. Employees complain that they are given poor instructions and often feel uninformed and

Managing projects - checklist

If you don’t keep control of your projects, you risk missing deadlines, compromising quality and disappointing clients. Here are the key steps to follow. Define clear objectives. Appoint a project

Teambuilding

Successful teamworking gets results in all areas - including sales, IT, problem solving and managing new projects. People work more productively and their motivation and loyalty to your business are

Effective board meetings

Successful companies use board meetings to create and improve key business strategies. A similar approach can benefit smaller businesses and strategy meetings in general. Preparation is vital: from making sure

Increasing profitability - checklist

Profitability needs to be the key long-term aim of any business. Follow our helpful tips to ensure you have the best chance of making profits. Ensure managers (and other employees)

Benchmarking

Benchmarking compares the performance of your business to that of similar firms. At its simplest, it helps you to compare figures and control costs. More sophisticated benchmarking looks at process