Welcome to the Knowledge Centre

The Knowledge Centre is HSBC’s online magazine and information centre for small businesses with ambitions to grow. The site offers inspirational profiles, expert insights and more, backed up by a comprehensive range of briefings, checklists and other resources to help launch, run and develop your business More...


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Building your team - checklist

This checklist will help you to set up, organise, motivate and support successful teams within your business. Establish the purpose of the team, and the range of knowledge and skills

Set up and maintain your books

Keeping accurate financial records is a legal requirement that enables the production of end-of-year accounts and tax returns. Well-organised, up-to-date and accurate financial records are essential for sales and cash

Direct mail and email marketing

Direct mail and email can be very effective ways of marketing your business, allowing you to reach large numbers of customers at low cost. Email offers immediacy and low cost,

Effective PR

A good image is a valuable asset. Public relations (PR) helps you create good publicity, building your reputation with customers and others whose opinion matters to you. You need to

Managing your time - checklist

Poor time management causes stress, longer work days and can stop you meeting customer expectations. This checklist will help you get on top of your schedule. Stand back and establish

Managing your stress - checklist

Running a business is a big responsibility, and owners often suffer from stress. Read our hints on how to manage overwork and the associated health problems. Recognise physical symptoms of