Welcome to the Knowledge Centre

The Knowledge Centre is HSBC’s online magazine and information centre for small businesses with ambitions to grow. The site offers inspirational profiles, expert insights and more, backed up by a comprehensive range of briefings, checklists and other resources to help launch, run and develop your business More...


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Managing your time - checklist

Poor time management causes stress, longer work days and can stop you meeting customer expectations. This checklist will help you get on top of your schedule. Stand back and establish

Managing your stress - checklist

Running a business is a big responsibility, and owners often suffer from stress. Read our hints on how to manage overwork and the associated health problems. Recognise physical symptoms of

Managing change - checklist

Any change in the workplace can make people nervous - but if handled well it can bring huge benefits. This checklist shows you the steps to take. Identify the need

Investing in your people - checklist

Following the Investors in People standard helps you show how committed you are to developing your staff and making them feel fulfilled and valued. Here’s how to get started. Find

Delegating effectively - checklist

It’s not possible to do everything yourself - and it isn’t good for employee satisfaction either. Here’s how to delegate tasks successfully. Review each task on your to-do list. Consider