Welcome to the Knowledge Centre

The Knowledge Centre is HSBC’s online magazine and information centre for small businesses with ambitions to grow. The site offers inspirational profiles, expert insights and more, backed up by a comprehensive range of briefings, checklists and other resources to help launch, run and develop your business More...

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Benchmarking

Benchmarking compares your business to similar companies. At its simplest, it helps you to compare statistics and control costs. More sophisticated benchmarking looks at process design and business strategy. Every

Personal development plans

Personal development plans (PDPs) provide a powerful, flexible way to link employees’ professional and personal development with the development of your business. A PDP is a short, unambiguous written document

Carrying out a SWOT analysis - checklist

A memorable brand can reinforce your difference from competitors and can help to encourage customer loyalty. But developing a lasting brand involves a lot more than simply redesigning your logo.

ISO 9000

The ISO 9000 quality system standard series provides guidance and new requirements for running a quality system. Many companies see the introduction of a quality management system as a major

Using training effectively

Whether you are aiming for increased sales, more efficient production, better use of IT or simply a reliable team that can solve its own problems, training is often the best

Developing new products - checklist

Use this checklist to help to develop new products, from developing new ideas to setting budgets, deciding on product specification and prototyping. Generate ideas for new and modified products -

Motivating employees

Most employees spend less than half their time at work being genuinely productive. For the business owner, this is frustrating and expensive. Ironically, the employer is usually the major cause