Welcome to the Knowledge Centre

The Knowledge Centre is HSBC’s online magazine and information centre for small businesses with ambitions to grow. The site offers inspirational profiles, expert insights and more, backed up by a comprehensive range of briefings, checklists and other resources to help launch, run and develop your business More...


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Controlling stock - checklist

Poor stock control can lead to inefficiency in supplying customers, increased storage costs and product wastage. Here’s how to control your stock levels. Identify and list the different items you

Incentive pay

Incentive pay can be a good way to recognise and encourage employees, motivating them to work better for your business. A badly thought-out scheme, on the other hand, can be

Performance appraisals

Maintaining employees’ focus and motivation is essential if they are to make a full contribution to your business. Performance appraisals actively involve employees in understanding what is expected of them.

Negotiating a purchase - checklist

Many people are unsure when it comes to negotiating purchases - but you could be allowing suppliers to walk all over you. Read our tips on negotiating with a smile

Purchasing effectively - checklist

Effective purchasing practices can make the difference between business profit and loss. Our helpful checklist explains how to get the best from your purchases. Make purchasing part of business planning

Your sales strategy

A good sales strategy turns your business and marketing plans into revenues and profits. Your sales strategy identifies which customers you are targeting and how you will reach them. It

Sales presentations

A presentation is an ideal opportunity to make a sale. You have a captive audience and far more flexibility than in a simple sales letter or phone call. Although many