Welcome to the Knowledge Centre

The Knowledge Centre is HSBC’s online magazine and information centre for small businesses with ambitions to grow. The site offers inspirational profiles, expert insights and more, backed up by a comprehensive range of briefings, checklists and other resources to help launch, run and develop your business More...

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Direct mail and email marketing

Direct mail and email can be very cost-effective ways of marketing your business, allowing you to reach large numbers of customers at low cost. Email offers immediacy and low cost,

Effective PR

A good image is a valuable asset. Public relations (PR) helps you create good publicity, building your reputation with customers and others whose opinion matters to you. You need to

Managing your time - checklist

Poor time management causes stress, longer work days and can stop you meeting customer expectations. This checklist will help you get on top of your schedule. Stand back and establish

Managing your stress - checklist

Running a business is a big responsibility, and owners often suffer from stress. Read our hints on how to manage overwork and associated health problems. Recognise physical symptoms of stress

Managing change - checklist

Any change in the workplace can make people nervous - but if handled well it can bring huge benefits. This checklist shows you the steps to take. Identify the need

Investing in your people - checklist

Following the Investors in People standard helps you show how committed you are to developing your staff and making them feel fulfilled and valued. Here’s how to get started. Find