Welcome to the Knowledge Centre

The Knowledge Centre is HSBC’s online magazine and information centre for small businesses with ambitions to grow. The site offers inspirational profiles, expert insights and more, backed up by a comprehensive range of briefings, checklists and other resources to help launch, run and develop your business More...

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Teambuilding

Successful teamworking gets results in all areas - including sales, IT, problem solving and managing new projects. People work more productively and their motivation and loyalty to your business are

Effective board meetings

Successful companies use board meetings to create and improve key business strategies. A similar approach can benefit smaller businesses and strategy meetings in general. Preparation is vital: from making sure

Increasing profitability - checklist

Profitability needs to be the key long-term aim of any business. Follow our helpful tips to ensure you have the best chance of making profits. Ensure managers (and other employees)

Benchmarking

Benchmarking compares your business to similar companies. At its simplest, it helps you to compare statistics and control costs. More sophisticated benchmarking looks at process design and business strategy. Every

Personal development plans

Personal development plans (PDPs) provide a powerful, flexible way to link employees’ professional and personal development with the development of your business. A PDP is a short, unambiguous written document

Carrying out a SWOT analysis - checklist

A memorable brand can reinforce your difference from competitors and can help to encourage customer loyalty. But developing a lasting brand involves a lot more than simply redesigning your logo.

ISO 9000

ISO 9000 is a set of international standards designed to help businesses meet the needs of customers while meeting regulatory and statutory requirements. Many companies see the introduction of a