Welcome to the Knowledge Centre

The Knowledge Centre is HSBC’s online magazine and information centre for small businesses with ambitions to grow. The site offers inspirational profiles, expert insights and more, backed up by a comprehensive range of briefings, checklists and other resources to help launch, run and develop your business More...

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Using a consultant

Bringing in the outside expertise of a consultant can solve problems and help you improve processes, products and profitability. But choosing the right consultant does not guarantee success. You need

Cost control

Cutting costs is the simplest way to improve your bottom line. Introducing a cost control system can bring immediate savings and make sure that you remain competitive in the longer

Everyday workplace policies

Managing people takes time and resources. You can save yourself a lot of time and effort by having clear policies on many everyday issues. Key policies include how you induct

Controlling costs - checklist

Our helpful checklist will show you the areas to target when you’re trying to understand or reduce business costs. Identify your major costs, such as staff, raw materials and other

Managing change

Businesses face change all the time, driven by external or internal influences. Making changes before they are forced on you brings competitive advantage. Creating a culture of innovation can transform

SWOT analysis

A SWOT analysis looks at your strengths and weaknesses, and the opportunities and threats your business faces. By focusing on the key factors affecting your business, now and in the

Stress management

Work-related stress affects both employers and employees. Managing workplace stress can reduce illness and absenteeism, improve workplace relations and productivity, and help you avoid making bad business decisions. The cost

Negotiating

Skilful negotiation helps you get the right deal. Good preparation, clear objectives and an awareness of common pitfalls are all you need. They will remove the need for inspiration or